Terms and conditions of use

1. Publisher

Salama Forever SRL (commercial brand "Prosio"), rue du Bon Pasteur 54/1, 1140 Evere (Brussels), Belgium. CBE BE 0711.688.802. RLE Brussels. Legal representative: Cherradi Yassine. Contact: contact@prosio.be.

2. Definitions

"Prosio" means the online service published by Salama Forever SRL and accessible via prosio.be as well as the associated application.

"Customer" means the legal entity subscribing to the service for its own professional use and acting as controller for the imported data.

"User" means the natural person — employee, agent or sub-contractor of the Customer — who has an account to access the service.

"Prospect" means a B2B business contact entered or imported into the service.

"Customer Data" means all data imported, entered or generated by the Customer and its Users within the service.

"Contract" means the whole formed by these GTCU, the order, the financial conditions accepted by the Customer and, where applicable, the data processing agreement (DPA).

3. Subject

Prosio is a sales cockpit intended for professionals in the automotive sector (dealerships, groups, distributors). The service enables fleet prospect prioritisation, preparation and follow-up of B2B sales actions, AI-assisted message drafting, sending of commercial emails through the mailbox of the Customer or the User, activity reporting.

Prosio is a decision-support tool: a human User retains the final decision of sending, qualification and follow-up.

4. Acceptance

Applicable documents and their version must be provided to the customer and accepted through the agreed contracting process. Accessing the public demo does not sign a paid contract or DPA. This page does not attest to a contractual signature mechanism.

5. Service description

Depending on configuration, Prosio provides CSV/XLSX import, company, contact, offer and vehicle tracking, commercial actions and message preparation. An authorised professional mailbox supports sending after confirmation and retrieving replies to CRM conversations. Without a connected mailbox, the configured sending workflow may be used. Signing in through Microsoft Entra or Google is separate from email permissions.

Reply synchronisation may be requested by the user or run periodically. If the operator activates a scheduled server task, it can run while the browser is closed. A valid connection and reading permissions are required; this is not a general mailbox import and does not automatically send messages.

6. Availability

Prosio shall use reasonable efforts to ensure the availability of the service 24/7, excluding scheduled maintenance windows and force majeure incidents.

The applicable service level (SLA) may be the subject of specific commitments within the order or a service addendum. In the absence of any contrary provision, the service is provided on a "best effort" basis.

7. Access and registration

Access is reserved for Users previously authorised by the Customer. The Customer is solely responsible for the list of Users with access, for the scope of their rights and for their withdrawal when they leave the organisation.

Users undertake to provide accurate information when creating the account and to keep it up to date.

8. User account and credentials

Each User has their own credentials. Account sharing is strictly prohibited.

The User undertakes to protect their credentials with a robust password policy, to activate multi-factor authentication when offered, and to inform Prosio without delay of any suspected unauthorised use to contact@prosio.be.

Any action carried out from an authenticated account is deemed to have been carried out by its holder, unless proven otherwise.

9. Rules of use

The User undertakes to use the service in accordance with its intended purpose, in compliance with applicable Belgian and European law, in particular regarding data protection, sales prospecting and electronic communication.

The Customer warrants that it has a valid legal basis for processing the data it imports and that it has fulfilled its information obligations to the data subjects.

10. Prohibited uses

It is in particular prohibited:

— to use the service for unsolicited commercial prospecting to consumers (B2C) ; — to send unlawful, defamatory, fraudulent, infringing, abusive content or content contrary to public order ; — to import data obtained unlawfully or in violation of the rights of third parties ; — to attempt to circumvent security measures, to perform reverse engineering, massive scraping, or unauthorised intrusion testing ; — to resell, sublicense or make the service accessible to an unauthorised third party ; — to generate abnormal load on the infrastructure (scripts, bots, massive automated requests) ; — to use the service for competing purposes (unauthorised benchmark, copy of the interface).

11. B2B service only

Prosio is a service exclusively intended for professionals acting in the framework of their commercial activity (B2B). The Customer warrants that the recipients of its sales actions are business contacts in targeted companies (fleet managers, executives, fleet buyers) and not consumers within the meaning of Book VI of the Belgian Code of Economic Law.

12. Human validation and AI assistance

The user must check drafts, templates and AI-assisted messages. Sending from Prosio requires confirmation of the content, recipient and sender account. Automatically retrieving replies or preparing a follow-up does not authorise sending.

The user must check the content sent and comply with applicable commercial communication rules, including objections expressed by contacts.

13. Ownership of Customer Data

Customer Data remains the exclusive property of the Customer. Prosio acts as a mere processor within the meaning of the GDPR for the processing operations carried out on behalf of the Customer.

Prosio refrains from any commercial exploitation or disclosure of Customer Data to third parties, except upon written instruction of the Customer or legal obligation.

14. Intellectual property

Prosio (software, code, interface, documentation, brand, visual identity) remains the exclusive property of Salama Forever SRL. The Contract grants the Customer only a personal, non-exclusive, non-transferable licence of use, limited to the duration of the Contract.

Any reproduction, modification, disassembly, decompilation or attempt to discover the source code is prohibited outside the cases provided for by law.

15. Pricing and invoicing

Price, taxes, payment schedule, payment method and consequences of late payment must be set out in the commercial terms accepted by the customer, subject to mandatory law. This page sets no specific price, recovery charge or interest rate.

16. Duration and renewal

Service duration, renewal conditions and notice periods must be agreed in the order. This page does not establish an annual commitment or automatic renewal.

17. Termination

Suspension and termination conditions, formal notice and any applicable periods must be specified in the contractual documents agreed with the Customer, subject to applicable mandatory rules. This page does not set a uniform contractual cure period.

A technical access restriction intended to protect the service does not remove the obligation to respect those conditions and applicable data return rights.

18. Data export and return

Export, return and deletion arrangements must be agreed in the contract and DPA. Contact contact@prosio.be to arrange data return. This page does not guarantee a complete self-service CSV/JSON export or automatic deletion of all data and backups.

19. Liability

The parties’ responsibilities, any limitations and their exceptions must be defined in the agreement accepted by the Customer, subject to applicable mandatory rules. This description does not set a compensation cap or general liability exclusion.

Agreed service commitments must take account of technical limitations and the features actually enabled.

20. Force majeure

Force majeure is assessed under applicable law and validly agreed contractual provisions. This page does not automatically classify a provider outage or security incident as force majeure.

21. Changes to the GTCU

Changes are communicated under arrangements agreed with the customer. Changes in scope, purposes or providers may require additional information or agreement. User silence is not presented here as automatic acceptance.

22. Applicable law and jurisdiction

Governing law and dispute resolution arrangements must be specified in the agreed contractual documents without excluding applicable mandatory provisions. This page does not itself impose an exclusive jurisdiction clause.